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E-commerce Hangover Reverse Logistics

The E-Commerce Hangover – Returns and Reverse Logistics

 Export to Your Calendar 9/13/2018
When: September 13, 2018
5:30 PM
Where: Map this event »
Doubletree Hotel Ontario Airport
222 N Vineyard Ave.
Ontario, California  91764
United States
Presenter: Tony Sciarrotta, Executive Director, RLA
Contact: Stacia Van Der Weide
(866) 605-4362


Online registration is available until: 9/12/2018
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5:30 PM - Registration and Networking
6:30 PM - Dinner Served
7:00 PM - Presentation
7:45 PM - Q&A
8:00 PM - Cocktail Mixer

 

Join us for Post-Meeting Cocktails
Meet the speaker

Network with colleagues over post-meeting cocktails
Hosted by ReLogistics


 

 


 

The E-Commerce Hangover – Returns and Reverse Logistics in the growing

E-Commerce and the Internet of Things (IoT) age?


The growth of e-commerce at 15% per year or more is coupled with returns rates at 3-5 times that of brick and mortar stores, up to 40% or more for some categories such as apparel and shoes. In addition, the growth of IoT into all types of products introduces inter-connectivity and ease of use issues that significantly increase returns.

 

The Reverse Logistics Association works with members from manufacturing, retailing and the 3rd party solutions providers to develop best in class initiatives to make customers happy and to stop the increased flow of returns for products that are not defective (estimated at 80-90% of all returns), and increase profitability for all companies.

 

Key Points: 


• The current returns issues and the size of the reverse logistics market, along with today’s answers to mitigate losses
• Discuss the retail landscape and consumer expectations, marketplace winners and losers, and the new business models incorporating reverse logistics solutions as part of the sales process
• Explore future technologies to reduce returns, increase the yield at point of returns processing, options for remarketing, and analyze highest recovery channels.

 

Presented by

Tony Sciarrotta, Executive Director, RLA


In 2016, Tony was selected to become the Executive Director of the RLA after 12 years of active involvement on the Advisory Board and on Committees. In his 35 plus years in the consumer products industry, Tony has held various positions including 15 years in returns management at Philips. During his Philips years, Tony developed new reverse logistics strategies and implemented many new returns initiatives. He worked with retail partners and industry groups on best practices still being used. Tony then became an evangelist for improving the customer experience to reduce returns and their associated costs. Today, Tony is considered a subject matter expert in reverse logistics, and speaks for the industry at conferences all over the world while leading RLA.

 

 


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9/13/2018
E-commerce Hangover Reverse Logistics

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